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Help: request a return label

request a return label
Dear Glasses Enthusiast,

Thank you for your confidence in Edel-Optics! If you would like to return a pair of glasses that is too small or too large for you, or simply doesn’t go with your summer outfit, please just enter your order number and email address, and we will send you your return label immediately.

Order Number
Email Address

By the way, to help you along with your preselection, since recently we offer the option of online fitting via webcam or photo. Look out for this symbol:

Benodig u hulp?
Moenie huiwer om ons te bel nie, ons sal u help:
+27 212021691
Dear Glasses Enthusiast,

At the moment, it’s really buzzing here at Edel-Optics. As always, we wish to take the time it takes for all your inquiries and issues. But with the current volume this means that waiting times for customer service may turn out longer than usual.

We kindly ask for your understanding, and we will respond to your emails and call-back requests as fast as we can. Should you need to send back a pair of glasses, you can request a return label here directly:

request a return label
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